FAQs

What is Modular Reality?

Modular Reality is a company dedicated to delivering innovative solutions in augmented reality (AR) and gaming. Our goal is to make cutting-edge technology accessible and intuitive for everyone, enhancing how people interact with digital and physical worlds.

In addition to AR and gaming, we are actively exploring other business areas to expand our reach and complement the experiences provided by our products.

For more information about our mission and vision, please visit our Our Mission page.

You can browse and purchase our products directly from our website. Simply add items to your cart and follow the checkout process. If you encounter any issues, feel free to contact us at contact page

We accept returns within 30 days of receiving your item, provided it is unused and in its original condition. For more details, please refer to our Returns and Refunds Policy.

 

Once your order is shipped, you will receive an email with a tracking number. Use this number to check your shipment status on the carrier’s website.

Currently, we only accept PayPal as our payment method. We are actively working to expand our payment options to include major credit cards and other methods to provide more flexibility for our customers. Updates will be announced on our Update Log Page.

At the moment, we do not offer international shipping as we are currently researching international shipping regulations to ensure compliance and smooth delivery to our customers worldwide.

If you wish to make an international purchase, please contact us at contact page. We will prioritize investigating shipping options to your country and get back to you as soon as possible.

You can reach our customer support team via email at [support email]. Please note that we are currently available to respond to inquiries outside standard business hours (Monday to Friday, after 6:00 PM local time, and on weekends).

We appreciate your patience and will do our best to get back to you as soon as possible.

We regularly update our Update Log Page with information about new features, changes to our policies, and other important updates. Be sure to check it frequently.

Yes! If you have specific requirements, feel free to contact us at contact page with the details of your request. We’ll do our best to accommodate your needs.

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